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Charlene McClelland

Charlene McClelland
Member since : Apr-16-2009 (Verified)
1 Ideas, 8 Comments, 66 Votes

User Activity Stream

Ideas Posted

With the decline monthly of usage for IE 7 and 8 and more and more website are being built with other web platforms, is National working on making Scoutnet more compatible with Firefox, Safari, or Chrome. Statistics show that IE is declining monthly and Firefox now has about 55% users with Safari and Chrome comprising another share of the web browser business. IE usage is declining monthly.
Many of the district and council websites do not open correctly anymore in IE7 or 8. If we update our systems, Scoutnet, primarily Program will not even open. If we update to IE8, parts of Scoutnet do not work either. In fact the help desk told us to uninstall 8 so Scoutnet would work, even though Scouting.org tells us to upgrade to IE8.
New computers don't even have IE7 and it's getting more difficult to find.

How is this being addressed and when can we anticipate better compatibly with other programs. Many of our volunteers complain they can't even use My Scouting and take the training courses if they are using a MAC.

It’s really becoming more and more of an issue on a weekly basis.
I look forward to your reply. Thank you.
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Comments Posted

Charlene McClelland 1 month ago
I agree with Cortland and hope something can be done to improve the user friendliness of myscouting for volunteers Not a day goes by that we don't have people call in or come by and ask for help.

They get very frustrated, and when they get to us, they have already experienced problems. Passing them off again adds to the frustration. Many times, they say it's just not worth it.

As National puts more and more online with web based training and information, it has to be easy to use, otherwise, leaders will just not bother and the purpose will be defeated.

Thank you,
Charlene McClelland 2 months ago
How about a Hot Air Boy Scout Ballon for the Macy's parade?
The balloon handlers could be Tiger Cubs, Bears, Wolves, Webelo's, Explorers, OA, Eagle Scouts and leaders too!
Charlene McClelland 2 months ago
Not a day goes by that my office that we don't get multiple calls about many of the new on-line applications. Espeically Tour Permits and daily calls about on-line advancements.

As a supervisor / manager of a service center and several employees, I / we are NOT able to look at any of this applications, therefore making it quite difficult to help our volunteers.

As we strive to improve customer service daily, retain our volunteers, it's become harder and harder to help them with the new material when we can't even have a demo to look at.

I think that National and Councils have a tendency to forget that even though our technology improves constantly, and National continues to roll out great products, that does not mean that everyone in the scouting volunteer world is that savvy with computers, or care to be.

We can't make them like computers / applications better, but I think the programs need to be more user friendly. The more we do, the more we give them, the more they get frustrated when they can't access them.

If it were one or two a week that inquire, it would be no big deal, but it's nothing to have 1-2 dozen calls...A DAY.

Thank you.

Charlene McClelland 2 months ago
In addition to what Alex wrote, it would be nice if the CBC were some how condensed to fit on the same page as the application with the legal jargon on the back, or in a smaller box on the front of the adult application.

It would surly cut down on the cost or processing, cost of paper and certainly the confusion since many applications come in without the second page.

If is must remain on two pages, then I would like to see an arrow on the applicaiton pointing up, or the CBC highlighted, extra bold, or something to stand out, so people will see it, sing it, bring it in, and we don't have to either turn them away, or chase after the second page.

Thank you
Charlene McClelland 5 months ago
This is so needed. We get calls daily and being an onsite manager at a service center, we are not able to "walk" volunteers through the process becuase we dont have access.

Reading a powerpoint presentation is NOT the same has hands on.

Please provide a demo just as there is one for re-charter to view.
It would cut down on aggravation for volunteers and employess both.
Charlene McClelland 5 months ago
In addition to Cyndi's idea which is truly needed, an updated note to BSA staff would be helpful to have explanations of why there are so many problems. It would cut down on frustration from volunteers and probably cut down on phone calls to national. There is not a day that goes by we don't get several calls a day from volunteers not only frustrated, but highly annoyed with problems accessing the sight.
Charlene McClelland 5 months ago
In addition to a standardized form with description / id number, etc, it would nice to order these items on line and not have to do a fax.

Also, I find it really frustrating to order an item, and have it full of outdate information, incorrect membership and BL fees from 5 years ago.

Any improvement in this literature department would be greatly welcomed.
Charlene McClelland 7 months ago
There would be no incentive for a Scout to know he could always go "back" and get his Eagle. Life if full of choices and as a youth, he made the choice to not continue, work hard and obtain Scouting's highest honor for a youth.

It would also become a run of the mill award to hang on an office wall if anyone could get it, just any only time.

It's a goal to strive for which teaches determination, teaches a Scout to plan and perform and the award is to be a part of an exclusive group of young men who went the extra mile to be a proud Eagle.

Like the Marines, not everyone can be one. Only those that work to achieve, pass the test and the reward...is a medal young men can wear with great pride.