I have to agree that this is about as close to a "no brainer" as it gets. We have a real blind spot in the BSA and it's that view from the customers perspective. Our culture is so thick we can't remember what it looks like from the outside in most of the time.
As far as abuses in the system, to some extent you have to weigh the loss of efficiency and customer frustration against the likelihood of system abuses and the damages actually caused by those abuses. I would wager that the person whose signature is faked is more likely to thank the person doing the faking so they don't have to deal with it than see it as an act of usurping
This is a great idea and could allow for some easy PR. I can see banner ads for the Boy Scouts showing where and to what extent we are improving our communities with some quick and dirty flash annimation with a link to join the movement.
wow, this is an open forum for ideas, some will be good and others a bit on the interesting side but we should always remember the two words when posting your feedback:
I think we should at least have some measure of role appropriate access. The key 3 should see most of what a DE sees, the training chair sees training records, chairs of the committee should be able to pull contact lists with sorting capabilities.
Good example, the roundtable ADC for Boy Scouts want's to call and invite all Webelos II leaders for a special training event.
From all hands, I spoke with a pro in the tech department who suggested this was about a year out. This should be a priority with national because you won't find anyone who has had to work with these or even fill one out who wouldn't want it online.
There are many secondar advantages to this as well:
No errors cause by a office staffer input into scoutnet
Freeing those resoures eaten by input to improve customer service.
Potentially easy access for the data that helps us prospect for FOS potential. (if you want to look up who is influential now you have to actually sift through the hard copy because we don't digitize that)
Better customer experience
If I can do my taxes 100% online, and even have a background check on myself 100% online, you can't convince me that you can't register for the BSA online.
I best describe this as total saturation. I have a supervisor 2 levels up who keeps asking everyone why they didn't understand that some low level feedback meeting request was being ignored. Total saturation is on the program side as well as the pro side and if we don't have the ability to slim it down and focus we should at least compinsate this by being more aggressive with our tech innovation practices. Project managers refer to this as "Scope Creep." The scope of our jobs gets bigger and bigger while the resources either stay the same or decrease. The private industry addresses this by simply applying a priority scale governed by resources available. Once you don't have the resources to handle a task or project properly, you cut it out...
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