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charlyn.lambert
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charlyn.lambert
Member since : Oct-28-2008 (Verified)
3 Ideas, 8 Comments, 169 Votes
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Ideas Posted
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2 years ago I worked for a National Company that was in all 50 states plus overseas. They had multiple offices in each state. They install Instant Messaging on our machines and it save tons of time. No longer did a secretary or anyone else have to catch a line to tell someone that they were on the other line and take a message for them to call someone back. The majority of the time these calls are "are you free to talk", "when are we going to lunch","what time is such and such meeting". My company found that we could be on the other line talking and answer an IM at the same time. For every 3 calls I receive 1 is a call that take 3 minutes of my time, plus 3 minutes of the person I send the email to time, and then that persons time answering the telephone message.
Instant Messaging is worth the expense.
Moderator Comments
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I suggest we do like other companies have done for years. I notice that the BSA world stops when someone who has signature authority is on vacation, out of town, sick. No one has authority to sit in for them while they are gone, to make decisions for them, to sign documents authorizing/or giving permission (example: Communications Approvals). All other companies have chain of authority documents on their website. For instance even the staff admins have signature authority in many other companies(ie: to purchase office supplies; to sign invoices and process payment for catered meetings,etc) of a certain dollar amount (I was an admin with a $1,000 authority level in an old job several years ago) then it works up dollar wise thru the chain of command. Higher the level higher the authority. An we always had an unavailable chain of command - department manager out for a day someone else had authority during his absence even if it was only one day. When a Department Manager is gone there should be someone who can sign for him/her in their place. And always someone should be available that is in authority at all times in a group. During holidays sometimes there is not even a protech in a department to answer questions. In todays instant world BSA can not afford to have to wait even a day for a signature.
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