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Search Tag : supply division
The desire for our volunteers to go to the internet for their literature needs is inevitable -- and in many ways, is already occurring.

Putting all the simple, one-page two page forms, in PDF in easy to find function categories (like advancement, camping, finance, membership, etc.) on the national website would be the best.

For literature that is normally sold, like leader and committee handbooks, a subscription could be sold to have online access to PDF versions of the handbooks. These online subscriptions could be a complete access subscription, or tiered subscriptions according to basic and advanced needs.

I think a lot of Scouters (including myself), especially experienced folks, would appreciate the ability to get what they need, and print the pages needed for the immediate need.

This certainly would take time to research consumer desire, subscription structure, appropriate parameters, etc. but is something we should do. For my own hobbies and personal interests, I already participate in online subscriptions, and it just seems like it is time for the BSA to do the same.
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Is it possible for the Supply Division and Scoutstuff.org to offer free shipping to people who order? I can't think of any major retailer who does not offer this service to their clients, especially if orders exceed a certain threshold (ie over $100 etc).

This type of service would be very helpful to unit leaders and parents who rely on web ordering to supply their unit when they live far from their local Scout shop and would show the type of customer service that we should be providing to our volunteers.
Moderator Comments
1/6/09
From: Dave Harkins, Business Development, Supply Group

The Boy Scouts of America’s online store, Scoutstuff.org, is meant to complement, not replace, the business done by the physical stores that most members use to make their Scouting merchandise purchases. It is impossible to duplicate the experience shoppers receive by consulting knowledgeable in-store merchants such as those who operate the many National and council Scout Shops across the nation. Scoutstuff.org exists to serve those customers who cannot get to a shop or prefer the convenience of shopping online.

Periodically, the BSA emails its customers who have chosen to opt-in to receive offers and announcements regarding Scoutstuff.org. Since 2006 those offers have occasionally included free or discounted shipping for a time-limited period. For example, during the recent holiday season we announced a limited-time offer of free shipping with a minimum purchase, just as many other online retailers did during the competitive shopping period.

We will continue to find ways to best serve our members and meet their needs during these exciting and challenging times.