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We need to have some kind of message board, banner, or some kind of way; that we can communicate with the volunteers that have myscouting accounts. Not only would this cut down on some volunteer frustrations; but it might also cut down on the volume of phone calls and emails from volunteers having issues with their myscouting account. It needs to be something that can be updated fairly easily from our side. Then if we see a problem we can update the message quickly and communicate with a large volume of people at once.
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Consider a test site of all the MyScouting Apps (Recharter, Tour Permits, Unit Commissioner Tracking) that all MyBSA users could access and experience using these tools as a unit volunteer (i.e. Scoutmaster, Commissioner, etc) would (Filling out a Tour Permit, Rechartering, etc.)
This would be a powerful training and customer service tool, allowing employees (DEs, Registrars, Customer Service, even IT) to know what the volunteer sees and experiences. This would help local councils respond accurately and confidently to questions asked locally (phone, roundtable, in the office, etc.) about these tools. Manuals and documentation help, but hands on is one of the best methods.
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One of the biggest frustrations my volunteers have with the Centennial Quality Unit System and the "business side" of Scouting is that they don't know where they stand compared to previous years. Too often, they feel like they are in a good place and don't realize that they are way behind compared to previous years. Anything that we can do to allow the volunteers to see what is truly happening would be helpful. If they had a way to constantly gauge their progress, they would have the opportunity to take immediate action on it rather than waiting for Centennial check up meeting in October to gauge their progress.
If something similar to MyBSA was created for volunteers through the MyScouting portal, this dashboard could allow them to see how their unit is doing compared to a variety of criteria in multiple areas. This could include a membership, finance, and program aspects. Each of these items could be compared to things we look at in MyBSA like year to date, year end, national standards, and even the goals that they set for themselves on the Centennial Quality Commitment sheets. The dashboard could also provide links to Internet Advancement, Internet Rechartering, Good Turn for America, and other unit accessible web applications that are developed in the future. Depending upon the user’s role in a unit, they will have access to all, some, or none of the sections on the dashboard.
For district and council volunteers, they could see aggregate data for their appropriate service area. Having a "leader board" or something similar to a "Charts that Talk" section that compared their unit to other units in their district would help encourage improvement as well.
All in all, this dashboard could be developed in such a way that fosters volunteer engagement and allows the "business side" of Scouting to be more of a bottom up volunteer driven initiative.
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