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Scoutstuff.org more user friendly
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While I very much appreciate the improvement that has come from scoutstuff.org within the past few years I think it's time to take it one step further.

Would it be possible to allow a site-to-store order/pick-up option through scoutstuff.org?

I think this could be extremely useful for advancements.

In addition, I think the website can be slightly confusing, I think it needs to be a little more user friendly. It can be easy to find merchandise when you are just browsing but when you're looking for something specific it can be difficult. In addition, scoutstuff.org does not represent the full BSA Supply Catalog.
Idea # 923Other
Moderator Comments
10/5/09
From: Dave Harkins, Supply Group

Scoutstuff.org is currently scheduled for an overhaul in 2010. This update will add some best-practices in customer interaction, as well as some improvements to the design.

Scoutstuff.org DOES represent 95% of the full Supply Catalog at any given time. In fact, it's largely more accurate than our other channels because the system is fed directly by our inventory system with multiple daily updates. When product is not available on Scoutstuff it is generally because it's out of stock in the distribution center (if so, this is indicated in the "availability" line), or discontinued. In these cases, stock may still be available in our retail stores, giving the appearance that the full catalog is not represented.
Comments
Nick Carr 1 month ago
This sounds like a good idea, at least from the customer's perspective. A good model for this might be www.grainger.com (Grainger Industrial Supply). Although vastly larger than BSA supply, they are similar to BSA in that they also have branches in addition to national catalog distribution.

Doing what you're suggesting (a will-call order) is possible with Grainger, and is very easy and efficient. Their site has useful features like searches that return things not listed in the print catalog, and a item-number only bulk-order pad that save a lot of time and eliminate extra detail when you don't need it.

Of course they have real time inventory of stock at each branch. In this area there are several branches. When ordering online if something is out of stock at our default will-call branch it will recommend other local branches that have it in stock or give shipping times and options.

I'm not sure Scouters need quite this level of online shopping and local pickup for our purposes, but they would probably like it if they could get it.
Judy Sizemore 24 days ago
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