I don’t think it is a good security item that passwords are needed to be given to anyone from the end-user for their assistance when there is a problem, the computer security community (outside of scouting) has spent years telling users that they should never have to give out their passwords. However I have been told (by the help desk) that we have a system that for them to be helped requires us to ask for a password. We are trying to instill confidence in our security procedures for personal information and then have a policy such as this? For good security the Help Desk and/or the person at the local council should not have to ask for a password from a volunteer for trouble shooting an online service center (Internet Advancement, Internet Recharter) issue.
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